Shipping & Delivery
3–5 working days
Standard delivery
from dispatch
1–2 working days
Express delivery
where available
Free standard over €50,00
Free shipping threshold
automatically applied at checkout
Tracking link by email
Every order
as soon as it is dispatched
Draft configuration. FREE_SHIPPING_THRESHOLD and delivery times are placeholders pending logistics configuration. The costs and estimates below reflect the current checkout settings and may change before go-live.
EU shipping
We deliver to consumer addresses across the European markets listed at checkout. Two options are available where the destination supports them: standard delivery (3–5 working days from dispatch) and express delivery (1–2 working days from dispatch). Working days exclude weekends and public holidays. The available options and the exact cost for your address are always confirmed at checkout before you pay.
UK shipping
We deliver to the United Kingdom. UK delivery times are shown at checkout and follow the same standard and express structure where available. Please note that orders crossing a customs border can be subject to import VAT, duties and carrier handling fees — see Customs, duties and taxes below.
Delivery estimates
Estimates start from dispatch, not from the moment you place the order:
- Standard delivery: 3–5 working days from dispatch.
- Express delivery: 1–2 working days from dispatch, where available.
During peak periods (campaigns, seasonal holidays) carriers may take slightly longer. Large or fragile items travel with specialist carriers and can need extra handling time.
Costs
- Standard delivery: €4,90 per order.
- Express delivery: €9,90 per order, where available.
- Free standard shipping on orders over €50,00 — applied automatically at checkout.
Tracking
When your parcel is handed to the carrier we send you a confirmation email with a tracking link. Tracking events can take a few hours to appear after dispatch. If tracking shows no movement for several working days, contact us with your order number and we will follow it up with the carrier.
Damaged deliveries
If the parcel or the product arrives damaged, note the damage with the carrier where possible and keep the packaging. Photograph the box and the affected items, then contact support@e-com.casa with your order number as soon as reasonably possible. We will arrange a replacement or a refund in line with your statutory rights — see our Returns page.
Missing deliveries
If tracking says “delivered” but the parcel is not with you, please first check with neighbours, household members and any collection notice the carrier may have left. If the parcel still cannot be located, contact us with your order number and we will open an investigation with the carrier on your behalf.
Customs, duties and taxes
Product prices are displayed with VAT included for EU consumer sales. For deliveries outside the EU customs area — for example to the UK — import VAT, customs duties and carrier handling fees may apply. These charges are set by the relevant authorities and, where applicable, are payable by the recipient. The final configuration for UK VAT treatment at checkout is still being completed.
Remote areas
Deliveries to islands, mountainous regions and other remote areas may take longer than the standard estimates or carry a surcharge. Where this applies, it is shown at checkout before you pay.
Questions about a delivery in progress? Our customer care team is happy to help.